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Most questions and concerns can be answered by reading through this FAQ and each item's listing specifications.
Please see read through below to answer any questions you may have. I have bolded and bulleted key portions in hopes of making this more user friendly! More often than not, the answers you seek can be found here and I while I try my best to answer emails in a timely manner, I am often overwhelmed in that department and I hate to keep you waiting on an answer which can be found below. Thank you!
Please give this FAQ a thorough read as it addresses almost all inquiries I receive, which saves time for both of us and means I am able to offer you more pieces.
All designs, photographs and all other content is copyright DarkFawn Jewelry 2013-2022.
As I am a one woman show, I am tasked with managing all aspects of DarkFawn. This includes communications, accounting, packing, shipping, social media, web maintenance and much more in addition to crafting each piece of jewelry by hand. Though I am always looking for ways to streamline my process, I do my best to make as many pieces as I am able. There are no production lines found here nor assembling of pre-made components and as such a single piece can take between days and weeks to complete. I wish I could make more but if you see my shop "SOLD OUT" or a particular piece you want is not in stock, know that I am steadfastly working away on more for the future.
Through trial and error I have found that in order to keep things fair (which is very important to me on a personal level) I do not offer the reservation of items nor do private sales.
Anything I have available at any given time will be listed in this shop. If you do not see anything in the shop, it does indeed mean I am sold out. Please see the (this link will open in a new window) ALL AVAILABLE ITEMS page to view everything that is currently available.
I do try to frequently have "shop updates" in which new batches of pieces are listed in addition to fun surprise pop-ups, giveaways and frequent charity auctions on my Instagram page @DarkFawnJewelry
I announce the times and dates of official shop updates on my Instagram account (connect with me! http://instagram.com/darkfawnjewelry) with notice for those interested to mark their calendars. Pieces can and do go very quickly, so I recommend if you are interested in a piece to make note of the announced date and time and to be on the website and ready to checkout when the pieces are expected to go live.
Once in a blue moon, exceptions or technical difficulties may arise and I must postpone, push forward, alter or cancel a shop update. If this occurs, I will also make an announcement on Instagram so please keep up to date by checking in with me every now and then on there! I also put plenty of important information in my IG stories so view those if you would like to see sneak peeks or special announcements regarding pop-up events.
Times and dates of each update vary greatly. I try to schedule each update at a time different than the last as to better accommodate people in various locations. My Instagram bio will display either the next release date of new pieces or "TBA" (to be announced) in addition to the banner at the top of my website homepage.
I try my best to offer a variety of sizes across shop updates. Accessibility to all is important to me. I do not want to only cater to a specific group, I welcome all varieties of humans to my corner. I frequently offer rings in sizes 4-13. You may not see your size in one update, however the next batch of pieces may contain several of your size. I never intentionally pay extra attention to one size over the other and often let a piece size itself as a way for the universe to find who it is intended for.
I also greatly appreciate feedback and warmly welcome comments of the sizes you are hoping to see in future updates. I have a notebook where I make note of these requests and try my best to fulfill them!
I am sorry but I do not offer wholesale. One benefit of purchasing directly from an artist, is not paying any of the consignment or middleman fees. My pieces are already wholesale prices! As I already price my items with the minimal profit margin I am comfortable with.
There are many guides found online that can help you determine sizing if you are unsure. A quick google search will produce numerous results that are worth a quick read through. Find the guide that makes the most sense to you, and then double check those results via a secondary source! I also offer a ring sizer, which can be purchased under the ALL AVAILABLE ITEMS section.
It is also crucial to also know that band types fit differently! The wider and more orate the band, typically the more snug it will fit. It is often recommended that when purchasing a ring on a wide band that you size up between .25-1 whole size. Also be aware that the season (in winter your hands will contract with the cold and swell with the warmth) as well as personal anatomy will also impact your sizing. I always recommend people be open as to which finger they wish to wear a piece on as it will vary throughout your life and seasons.
Also try to be aware of what weights are comfortable for you - some people prefer light pieces whereas others are fine with a fifty-five pounder on their finger! The larger and more intricate the piece, the heavier it will likely be.
Please verify your sizing through your own due diligence. I do not refund or exchange if you have purchased the wrong size for you.
Due to high demand, I am currently unable to accept custom requests and/or commissions at this time. This includes requests for custom designs, replication of past work, new pieces, sizing of pieces and alterations of any kind to already made or concept pieces. Custom requests will remain closed for the foreseeable future. I am sorry! I wish I could, but I am physically unable to do so.
While I do not currently accept custom work, I am always interested in knowing what sizes, styles and themes people are looking for. If you connect with me on Instagram by leaving a comment regarding sizes or styles you are after, I try my best to work them into future shop updates!
I do not resize any pieces, made by myself or others. If a piece in the shop is already sized, I am unable to re-size it. I am sorry!
Occasionally a piece will be listed as "Made to Order" or "Made to Size" in which those specific items are able to be sized to your specifications. These pieces can be sized to your request from 2-13 and all .25 increments in between. Unless an item explicitly states "Made to Order" or "Made to size", no alterations of any kind can be made.
Please be sure to make note of all dimensions and sizes of each piece PRIOR to purchasing.
I currently accept Paypal and credit cards through the Shopify platform. Additional payment options may be offered in the future.
I do not accept reservations on any item. In order to keep things as fair as humanly possible, I no longer hold any item for anyone at any time. I understand this may be unfortunate news for some, but please keep in mind I have put this policy in place to be kind and courteous to all. The only exception to this "no reservation policy" is if the item has been placed on a payment plan. Payment plans are offered if an item has been live and listed in the shop for a full 24 hours. Please see below for further information on payment plans.
Payment plans are available, though some restrictions do apply. Payment plans are available for all items unless otherwise stated within that item's description. An item(s) must be listed in the shop for a full 24 hours before a payment plan is accepted. In order to fall in line with my "No Reservation" policy (please see above for further information and explanation) the item can not be placed on a payment plan until it has been listed and in the shop for a full twenty four hours. This keeps everything fair and streamlined. There have been instances in which a payment plan was accepted, only for the item to sell as it was being placed on hold! This ensures keeping the likelihood of that happening to a minimum.
Payment plans are happily tailored to your individual needs. I charge no interest nor require a deposit. If an item has been listed in the shop for twenty four hours and you would like to set up a payment plan with me for that item, please send me an email expressing your interest and I will be more than happy to set one up for you.
Already made items:
Are ideally shipped within five business days (one full week) after purchase. Depending on the item, it may be shipped via USPS priority or USPS first class. If you reside in the continental United States, this means your item may take somewhere between six and eighteen days to reach you. If you reside outside of the United States, please allow between two weeks and three months for your item to be delivered.
I do what is in my power to adhere to the time frame stated above, however; there may be extenuating circumstances that tack on additional days. Please make note that I am a single person business, a sole individual who is tasked with managing all aspects of Dark Fawn Jewelry, who may fall ill or have a personal emergency to tend to.
Made to order items:
Time frame varies and you can find each made to order item's time frame within the listing description. In addition to the time stated in the listing, the same shipping and handling aspects of above apply.
I ship worldwide, to anywhere in the world! Please be aware that customs duties and fees may apply to your parcel. I try my best to keep costs low, but I am not responsible for any additional fees you may incur due to your countries laws and practices.
All orders are shipped to the person and address listed on Paypal. Please be sure your Paypal information is accurate and up to date at the time of purchase. I only ship International Priority to protect your parcel and you, no exceptions.
I am international and the shipping costs I am being charged for seem high?
I am committed to keeping shipping costs as low and reasonable as possible. Due to such wide variances in the cost of shipping around the world, I charge an initial flat rate for shipping on all international orders. Once your package has shipped, I refund any amount above the actual label cost if it is greater than $2.00 USD. I only ship internationally via Priority mail whose label costs typically range from $52-$68. That is JUST the postage label and I do not charge for the packing materials or handling.
This has yet to happen (knock on every piece of wood within a five mile radius) however in the event that it does, I am not liable for items after they have left my hands. All packages come with tracking and in the event this should occur, I will still do my best to offer whatever assistance I can to help resolve a postal mishap however you will likely have to contact your local postmaster. All packages are shipped with signature confirmation for all parties protection.
I do not accept returns or exchanges based on the wrong size, with the exception of a listing's specifications being incorrect on my end.
I do not accept returns for any reason other than a serious and obvious mistake on my end (for example, I list something as a size 5 and it is actually a 10). In the extenuating circumstance that I do issue a refund or return for a reason outside of this, there will be a restocking free of 20% of the total purchase price. This is non-negotiable and covers many of the merchant and processing fees I incur.
CARING FOR HANDMADE JEWELRY
How to care for:
Handmade, artisan jewelry should be treated with care! As all fine jewelry should. The work and stones can be more delicate than most mass produced pieces you find at your local mall, however; with proper care they will last much, much longer than a mass produced piece ever could (and will actually retain and gain value).
Please refrain from vigorous, rough, and especially wet activity while wearing any handmade piece. Water can damage the stones and settings used. Water can and will also break down patinas and polishes, accelerating their normal aging rate. It is not recommended to wear your jewelry in any wet environment including swimming pools and showers. I have known many vintage pieces to have stones come loose after this type of wear.
Refrain from using commercial cleaning solutions or other chemical compounds (such as hair dye) as these can also easily damage handmade items and their stones. Commercial jewelry cleaners and solutions can easily destroy or permanently alter porous stones including but not limited to: turquoise, opal, variscite, the matrix (or host rock) found throughout many stones, malachite, and much more.
When cleaning, use a polishing cloth and gently work around the areas you would like to polish knowing that are you intending to remove the aging present including potentially affecting areas that may have been initially darkened intentionally. You can also very cautiously clean pieces with a gentle soap and warm water, patting dry and avoiding contact with the stones. I personally sometimes utilize a soft bristle toothbrush in addition to a gentle dawn soap on pieces that do not possess a high polish, refraining from vigorous scrubbing and understanding that such thorough cleanings should be a rare occurrence and kept to a minimum throughout the life of the piece.
Patinas, oxidation and polish:
Most items have been carefully oxidized to bring out the details of each piece, giving each one a unique look and blackening recessed areas. Each patina varies piece by piece. The very nature of this finish can and will change over time depending on a number of factors: frequency of wear, storage, exposure to the elements (most notably moisture), exposure to body products and the oils our own bodies produce and individual body chemistry. I offer lifetime re-blackening of any piece for free (minus shipping and handling). Most pieces will come with a polishing cloth or pad and I also recommend they be kept in jewelry boxes or pouches to lessen their exposure to elements. You will also find a small black plastic square packed away with your piece. This is called an "anti-tarnish tab" and while you can throw it away, you can also store this in your jewelry box to reduce the tarnishing of your collection. The changing of a item's finish does not in any way affect it's durability or lifespan. Some welcome the natural patina that comes with age as a token of its passage! It's up to you how much, or how little, you wish to care for and re-polish your piece.
In an online world becoming increasingly vast by the hour, far too often I see sellers misrepresenting stones or materials. I can guarantee that each piece I make only utilizes the best materials available and all stones are 100% authentically what I declare them to be. I am an avid gem and mineral enthusiast who is also a lapidarist, as is my husband. I very rarely use man made or man altered materials. In the rare occurrence I do not use a natural stone, I will disclose it in detail in that item's listing.
If you have any questions about a stone in a piece you have purchased or are interested in purchasing, feel free to email me at the email address listed at the bottom of this page and I will be more than happy to provide any and all additional information I have at my disposal.
There are some stones that require additional care and more tending to than others and do in fact posses the capacity to change with time. Turquoise is perhaps the most notable of these, especially natural turquoise which can be exceptionally porous therefor change with the elements and body chemistries it comes into contact with. Many welcome this, finding it to be a rite of passage in its own respect. If you would like to limit potential changes in your stone(s), do your best to avoid excessive touching/contact with them and keep the piece well cared for.
A few other stones that deserve a notable mention for their potential to age are those that degrade in sunlight, heat or water: Larimar, Bumblebee Jasper, Malachite, Amethyst, Calcite, Kunzite and Opal to name a few! Do not store any of these gemstones in water or in prolonged, direct sunlight. Remember, you have likely purchased a piece of jewelry that contains a precious or semi-precious stone and should be cared for as such. Please see the above section "Caring for handmade jewelry" for more information.
Often it seems I am playing catch up with messages of all varieties, so please allow some time to hear back from me.
Due to the high volume of emails I receive, I typically allocate two days a week to go through and answer both emails as well as direct messages on IG and media platforms. Please allow at least five business days for a response. If you feel you have waited a reasonable amount of time and have not heard from me, please email me again!! as your email was likely lost or misplaced! That is one of the last things I want to do - absolutely no communication is ever intentionally ignored or looked over.
If you communicated with me via a comment on Instagram and didn't receive a reply, please keep in mind it is likely your comment was missed while I was back in the studio. If you have a question or concern that was not addressed in this FAQ, please don't hesitate to send me an email to the address listed at the bottom of this page. And please don't hold my silence against me! My heart is always open to new friends!
If, after reading through this FAQ, you have additional questions not addressed above, please send me an email at firstname.lastname@example.org
Connect with me on Instagram: http://instagram.com/darkfawnjewelry
All designs, photographs and all other content is copyright Christina Durbin, Dark Fawn Jewelry 2013-203